Refund policy

Every HC Packaging Plus order is custom-made for you, so all sales are final. We don't accept returns or exchanges, and we don't give refunds except in the few cases listed under "When we give a refund" below.

Why custom orders can't be refunded

Each order is printed with your artwork, in the size, material and quantity you chose. Once it is made, it can't be resold to anyone else. For that reason we do not refund or exchange orders for a change of mind, a change to your design, or ordering the wrong size, quantity or material.

Cancellations

You can cancel your order request at no charge at any time before you pay your invoice. Once your invoice is paid, your order can't be cancelled or refunded, except in the cases under "When we give a refund" below. Once you approve your proof, your order can't be changed.

Proofs

Before we send your invoice, we send you a proof to approve. Please check the spelling, layout, colors, size and quantity carefully. We print exactly what you approve, and we can't accept returns or refunds for mistakes in an approved proof.

Colors can look different on screens than in print, and can vary slightly between materials and print runs. Small differences in color, cut position or finish are a normal part of printing and are not defects.

Limited warranty: damaged or wrong orders

Email us at info@hcpackagingplus.com, or write to us at HC Packaging Plus LLC, 825 South Hill Street, Los Angeles, CA 90014, within 7 days of delivery if your order:

  • arrived damaged
  • doesn't match your approved proof because of our mistake
  • doesn't match the product, size, material or finish on your invoice
  • is short by more than 10% of the quantity you ordered

Include your order number and clear photos of the items and the packaging, and keep the items until we've reviewed them.

If we confirm the problem, we will reprint the affected items at no charge. A reprint is our first remedy, and we don't give cash refunds for problems a reprint can fix. If we can't reprint the items, or the reprint has the same problem, we will refund what you paid for them instead.

This does not cover:

  • mistakes in an approved proof
  • small variations in color, cut or finish
  • shipping or customs delays (see our Shipping policy)
  • problems reported more than 7 days after delivery
  • damage from how the items were stored, handled or applied after delivery

Section 15 of our Terms of service applies to claims under this warranty. It limits what we owe on any claim about an order to what you paid for that order, and it excludes indirect or consequential losses, such as lost profits or missed events. These limits don't apply to personal injury, to property damage caused by our negligence, to our gross negligence, fraud or willful misconduct, or to our violation of the law. They also don't limit any right you have under consumer warranty laws if you bought items for personal, family or household use. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

When we give a refund

All sales are final, but we will refund what you paid for the affected items in these cases:

  • We cancel your order after you've paid because we can't or won't make or ship it.
  • Your order can't ship on time, and you cancel it or we cancel it (see our Shipping policy).
  • We can't reprint items covered by our limited warranty above, or the reprint has the same problem.
  • Your order is lost in transit or seized by customs, and we can't reprint it. This doesn't apply if the loss or seizure was caused by an incorrect address, your artwork, information you didn't give us, unpaid charges, or a customs or carrier request you didn't answer.
  • The law gives you a right to a refund. For example, if you bought items for personal, family or household use, state warranty laws, such as California's, may give you more time to report a defect and other remedies.

Our prices include import duties, so refunds include any duties, shipping and tax you paid us for those items. They don't include extra duties you paid when your order arrived, such as the rare extra duties on sea shipments. They go back to your original payment method within 7 days, and we don't replace them with store credit.

Questions

If something is wrong with your order, please email us at info@hcpackagingplus.com before you dispute a charge with your bank, so we can try to fix it quickly. This request doesn't limit any right you have with your card issuer or under the law.

You can ask for a written copy of this policy by emailing info@hcpackagingplus.com.