Help center
Ask us anything about your order
Can't find it? Email [email] or call [phone].
Ordering and pricing
How do I place an order?
Choose a product, pick your options, add a link to your artwork and check out. For anything not in the shop, send us a quote request.
Is there a minimum order?
Minimums depend on the product: [minimum order quantities].
Do you offer bulk pricing?
Larger quantities usually cost less per piece. [Bulk pricing details.]
Can I get a sample?
[Sample policy.]
Can I make changes after I approve my proof?
[Policy for changes after proof approval.] Please check your proof carefully before you approve it.
Artwork and proofs
What file types do you accept?
[Accepted file formats.] Vector files (AI, EPS, SVG or PDF) stay sharp at any size, so they usually print best.
Can you help with my artwork?
[Design help policy and any fees.]
When will I get my proof?
[Proof timing.]
Do you have dielines or templates?
[Link to dielines.] A dieline shows where your piece will be cut or folded, so your design lines up.
Can you match a specific color?
[Color matching options.] Screens and printers show color differently, so printed colors can look slightly different from your screen.
Turnaround and shipping
How long does production take?
[X-Y] business days after you approve your proof.
Do you offer rush orders?
[Rush order policy.]
Where do you ship?
[Shipping regions and carriers.]
Can I pick up my order?
[Local pickup: yes or no, and where.]
Bags, boxes and containers
What is the difference between labelled bags and direct-print bags?
Labelled bags are stock bags finished with your custom label, which works well for small runs or many designs. Direct-print bags have your design printed on the bag itself for a seamless look, and usually suit larger runs.
What box styles do you offer?
[Box styles available.]
Is there a minimum for bags?
[Bag minimums.]
Stickers and labels
What is the difference between stickers and labels?
Stickers are usually made to hand out or stick anywhere. Labels are made to go on products and packaging, and usually come on rolls or sheets so they are quick to apply.
Will my stickers last outdoors?
[Outdoor durability specs.]
Do labels come on rolls or sheets?
[Formats available.] Rolls suit larger runs and faster application; sheets are handy for smaller batches.
Signs and displays
What sizes are available?
[Sizes available.] Need a different size? Request a quote.
Indoor or outdoor?
Outdoor signs need weather-resistant materials, while indoor displays can use lighter materials and fabric. [Which of our signs are rated for outdoor use.]
Is hardware included?
[Hardware included, e.g. stakes, grommets or frames.]
Still stuck? Talk to us
- Email [email]
- Call [phone]
- Hours [hours]